Terms & Conditions

These terms and conditions govern your relationship with Sky Security Solutions Limited. Please read them carefully before you buy any goods and or services from us. You should also read our Website Terms of Use and Privacy Policy before you continue to use this website.


The “Buyer” “Customer” “You” means the person who places the order and offers to buy or agrees to buy goods from the supplier.
The “Supplier” “Seller” “Company” “We” “Us” means Sky Security Solutions Limited.
The “System” means the security equipment, burglar alarm, CCTV, door entry, access control, fire alarm, being goods the buyer agrees to buy.
The “Specification” means the document setting out details of the security system which the buyer has ordered or agrees to buy.
The “Conditions” means the conditions of sale set out in this document and any special conditions agreed in writing by the supplier.


These “Terms and Conditions” do not affect your statutory rights as a consumer. Any changes to this terms and conditions must be confirmed in writing and signed by you and a director of our company.

The contents of the website provide some but not all the information about our goods and services. These do not constitute an offer by us to sell the goods and services on the website to you.

When you place an order for any of the goods and services displayed on the website, you are making an offer to buy the selected goods and or services.

Your order is subject to acceptance by us and we may or may not accept your order. We will not accept orders from any persons under 18 years old. All orders placed for delivery to a non-covered area will not be accepted.

If we do accept your order, we will send you an email to confirm the acceptance of your offer and a contract will be created at the time we send you an email confirming your order. If we do not accept your order, we are not obliged to inform you of the reasons for not accepting your order.

Prices and Payment Terms

The prices for the goods and services shall be the current prices that are agreed by us at the time of placing the order.

The prices displayed for goods and services on this website are subject to availability and acceptance by us when you place an order.

The prices displayed on the website may be changed at our discretion and as such all prices for goods and services are not binding on us until your order has been accepted in writing by us.

The prices include the installation of the selected order at a UK address. The total price payable, will be shown in the buyer’s shopping cart before the order is confirmed by the buyer.

In the case of consumer sales, payment must be made in full by credit or debit cards prior to the delivery and installation of the system. In all other sales, payment is due in full on the payment terms agreed. Payment by credit cards are subject to 2.5% surcharge (debit card payments do not incur any surcharge). We do not accept post dated cheques.

We expect you to pay promptly. If payment to us is overdue, we will charge you interest at 8.5% over base rate of Barclays Bank, from the date of our invoice until the date you pay. If you refuse to pay the money plus any interest due to us, we will transfer the payment collection to a debt recovery agency or the solicitors. We will charge you the additional cost of the debt collection service and any legal and court fees as may apply.

Unless we agree in writing to do so, the prices do not include any work involving carpet laying, concealing cables, redecorating, plastering, building or carpentry work. The following payment cards are accepted: Visa, Visa Debit, Mastercard, Maestro, Delta, Electron, Solo,

Delivery and Installation

In the case of consumer order for a security system, we will endeavour to deliver and install the goods within 5-10 days from acceptance of the order and receiving full payment for the order.

We can only install the goods at the delivery address given by you at the time of placing the order, having it accepted by us in writing.

Whilst we would take all reasonable steps to meet the delivery and installation, the date or the time of our engineer’s arrival cannot be guaranteed and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery and installation date. You will be required to sign a satisfactory completion document after the delivery and installation of the goods ordered.

Warranty and Liability

Unless we confirm a different warranty period in writing to you, we guarantee the goods and the installation for a period of one year from the delivery and installation date. During the guarantee period, we will repair faults at our own expense and in accordance with your service plan; except faults resulting from misuse or negligence by you or others, consumable items of all kinds failing such as batteries, damage from electrical equipment or other sources of electricity in the property and telecommunication connections.

Except as may be implied by law where the customer is a consumer, in the event of any breach of these Conditions by us the remedies of the customer shall be limited to damages which shall in no circumstances exceed the price paid for the goods and or services. Sky Security Solutions Limited shall under no circumstances be liable for any indirect, incidental or consequential losses or damage.

Cancellation and Refund Policy

If you are a consumer, you have the right to cancel your goods ordered within 7 days of receiving a written acceptance from us and receive a full refund. You have the right to cancel your service contract by writing to us within 7 days of receiving a written acceptance of your order for service from us or the date of the contract, whichever precedes at the later date. In these cases, we will refund your payment in full.

You must contact us and inform us in writing of your desire to cancel your goods ordered and or service contract within 7 days from the date of the contract. You may send your cancellation in writing by post to Customer Service Manager, Sky Security Solutions Ltd, 10 Culgaith Gardens, Enfield Middlesex EN2 7PE or email us.

You should be aware that the goods we are dealing with are by their nature special order, and that the specifications of the goods may vary according to the installation premises. As such, you cannot cancel the goods ordered after they have been installed in your property and you have given written consent to us before the start of the installation.

In the event that we are prevented from carrying out our obligations under a contract for sale as a result of any cause beyond our control such as but not limited to Acts of God, war, strikes, flood and failure of third parties to deliver goods, we shall be relieved of our obligations and liabilities under the terms and conditions for sale for as long as such fulfilment is prevented.

No Waiver

The failure to exercise or delay in exercising a right or remedy under these terms and conditions does not constitute a waiver of the right or remedy or a waiver of other rights or remedies.

If we do not strictly insist on the performance of any part of these terms and conditions, we may still enforce all the conditions against you on other occasions. Failure to take any action against you if you break a condition does not mean that we will not take action against you if you break the same condition or other conditions again.


If you have any complaint about our goods and or services, please contact us immediately. We will respond to your complaint within 48 hours of receiving the complaint and will do our best to find a speedy resolution to your complaint. We will deal with all complaints fairly and confidentially.

“Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031”


These terms and conditions shall be governed by and interpreted in accordance with English law and any disputes shall be referred to the English courts. You may not assign, license or transfer any of your rights under these terms and conditions.

A person who is not party to these terms and conditions shall have no rights under the Contract (Rights of Third Parties) Act 1999. Sky Security Solutions is not responsible for any breach of these terms and conditions caused by circumstances beyond its control. If any provision of these terms and conditions is found to be unenforceable or invalid, such invalidity shall not affect the other provisions of these terms and conditions, which shall remain in full force and effect.

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